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Terms and conditions

Return policy

In the case that you are not satisfied with supplied goods and you are our final customer (not merchants or wholesalers) you can return them without giving a reason within 14 days from the receipt of delivery.

It is sufficient to announce this to the seller on wulflund@gmail.com. The seller will give your money back, however without the postage, as soon as he receives the consignment, under these conditions:

  • Goods will be in an undamaged original box.
  • Goods will be undamaged and it will be possible to sell them further.
  • Goods weren't custom made (for example clothes).
  • Your order doesn't have wholesale character.

We recommend you to send it via an insured parcel. We don’t bear responsibility for lost or damaged returns.

Conditions of delivery – order cancel

The seller (Identification Number: 71424598) reserves the right to cancel delivery or to postpone it in the cases that you filled in false or incomplete data.  There can be also some rare cases that we are not able to deliver goods (or required amount of goods) that you have ordered.  We will immediately consult this situation with the customer via email to find some other solution.  The seller can also cancel the order when it is un-ecconomical for us (especially in the situation that the price-data in our database is wrong).

Wholesale conditions

If you are interested in selling our goods please contact us at wulflund@gmail.com. We have special prices and conditions for wholesale sellers.  Prices for wholesale merchants are not well-defined and depend on a quantity, kind of a product, method of payment and delivery.

Shipping

All letters are shipped via air mail, packages are by default sent via the most economical delivery method, on your request they may be sent as priority packages (may incur extra cost - to be paid by the purchaser).

Delivery of damaged items

In this case immediately fill a report about the damage and send us a copy.

Duties and Taxes, Legality

The recipients from countries other than members of European Union are responsible for the payment of duties, taxes or fees.  You are required to inform yourself of your local duties, taxes and legalities through the customs office of your delivery country.

Our shop offers some products which may have different legality in other states or countries.  It is your duty and responsibility to check all your local laws that may influence the delivery of our goods.  Example: replica swords may be confiscated at some Customs offices.

Czech law: Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin.

Your duties for the Use of Cold Weapons and other weapons from our shop

It is forbidden to fight with sharp replicas.  Your eyes must be protected from accident by glasses with a side protection of minimum rating (EN 166).  We are not responsible for any possible injuries that may be sustained by any of our goods for any reason whatsoever.

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