• Terms and Conditions

Terms and Conditions

1. Seller and scope of these Terms

These Terms and Conditions govern purchases made through WULFLUND.com, an online store operated by:

DRAKKARIA s.r.o.
Neklanova 145/14
128 00 Prague 2
Czech Republic
Company ID: 03602524
VAT ID: CZ03602524

Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 233356.

E-mail: shop@wulflund.com
Telephone: +420 777 948 705

We sell to customers in the Czech Republic, elsewhere in the European Union and throughout the world, subject to the availability of shipping services and applicable restrictions.

A consumer is an individual purchasing goods for purposes outside their trade, business or profession. A business customer is a customer purchasing for business or professional purposes. The purpose of the purchase, rather than the mere inclusion of a company number on an order, determines the customer's status.

Specific statutory consumer rights described in these Terms do not automatically apply to business customers. We do not grant business customers a voluntary 14-day right to cancel a purchase without giving a reason. Their statutory rights concerning defective goods and any other mandatory or individually agreed rights remain unaffected.

These Terms form part of the purchase contract. Any individually agreed terms prevail to the extent permitted by law.

2. Products, orders and formation of the contract

The principal characteristics, availability and prices of products are stated on their product pages. Handmade goods and natural materials may show minor differences in colour, grain, patina or finish. Such variations do not constitute defects where the goods still meet the agreed description and intended purpose.

Before submitting an order, you can review and correct your personal details, delivery address, selected products, shipping method and payment method.

Submitting an order constitutes an offer to purchase the selected goods. An automated e-mail acknowledging receipt of the order does not, by itself, mean that we have accepted it. The purchase contract is concluded when we confirm acceptance of the order for processing or dispatch the goods, whichever occurs first.

If we cannot accept an order, for example because an item is unavailable, the destination is subject to a legal or shipping restriction, or there is an obvious technical error, we will notify you without undue delay and refund any payment received for an order that has not been accepted. We will handle obvious price errors in accordance with applicable law and contact you promptly.

Some products, including certain weapon replicas or bladed items, may be subject to age restrictions, import controls or other legal requirements. We may request the legally necessary information or refuse an order that cannot lawfully be fulfilled.

Contracts placed on WULFLUND.com are concluded in English, unless another language is expressly offered and agreed for a particular order. You may save or print these Terms. We retain order records as necessary for contractual and legal purposes.

3. Prices and payment

Product prices are shown in the currency selected on the website. They include any VAT or other taxes that we are required to charge as part of the sale, as indicated at checkout. The applicable tax treatment may differ depending on the destination. Prices and any mandatory charges payable to us will be displayed before you place a binding order.

Shipping costs and other agreed charges payable to us depend on the goods, their size and weight, the delivery destination and the selected service. The amount payable to us is shown before the order is submitted. We will not increase an agreed shipping charge after conclusion of the contract without your express agreement. If an additional charge proves necessary before acceptance of an order, we will inform you first; you may decline it and receive a refund of any payment already made for the unaccepted order.

The payment methods available for your destination and order may include payment card, PayPal or bank transfer. Available payment methods and any applicable payment fees are displayed during checkout before you place your order. Where payment is made by bank transfer, dispatch may be postponed until the payment has reached our account. Payment instructions and any applicable deadline will be communicated to you.

Any payment fees must comply with applicable law. Fees or currency-conversion charges imposed independently by your bank or payment provider are governed by its own terms.

Ownership of goods passes to the customer after payment of the purchase price in full, subject to any mandatory applicable law.

4. Worldwide delivery, taxes and customs

Available delivery methods, shipping costs and estimated delivery times are shown in the shopping basket or during checkout. We may use international couriers and postal services, depending on the destination and nature of the goods. Products with different availability dates are generally dispatched together according to the item requiring the longest preparation time; separate shipments may be agreed, with any additional charges disclosed in advance.

Deliveries within the European Union: Goods dispatched from the Czech Republic to other EU Member States are not subject to customs duties merely because they cross an internal EU border. The taxes we are required to charge and the shipping fees payable to us will be reflected in the ordering process.

Deliveries outside the European Union: The destination country may impose import duties, import VAT or sales tax, customs-clearance charges or fees charged by the carrier. Unless explicitly stated otherwise at checkout, such amounts are not included in our price and may be payable by the recipient to the relevant authority or carrier. Where we collect import charges in advance or provide a delivered-duty-paid service, the applicable arrangement will be stated before the order is placed. We cannot determine every charge imposed independently by a foreign authority, but we will provide available information about foreseeable charges and how they arise.

International shipments may be inspected by customs authorities. Customers are responsible for complying with legal import, possession and use restrictions in the destination country where those obligations apply to them. We remain responsible for our own legal obligations as a seller and exporter. If an item cannot lawfully be shipped to the stated destination, we may refuse the order before acceptance or take other steps permitted by applicable law.

For consumer deliveries, the risk of accidental loss of or damage to goods generally passes when the customer or a person designated by the customer, other than the carrier, takes physical possession of them, subject to any applicable statutory exceptions. Reasonable additional delivery costs caused by circumstances attributable to a customer may be charged only where legally permissible. This does not restrict a consumer's right to withdraw from the contract.

5. Consumer right of withdrawal and returns

Who has a right of withdrawal

Consumers in the European Union have a statutory right to withdraw from an online purchase within 14 days, subject to applicable legal exceptions.

For consumers outside the European Union, the right of withdrawal is governed by the laws applicable to their purchase. Any mandatory consumer rights remain unaffected.

The following information explains how to exercise the 14-day right of withdrawal where it applies. If the mandatory law applicable to your purchase provides different or more favourable rules, those rules prevail.

For goods, the 14-day period begins on the day when you, or a third party designated by you other than the carrier, receive the goods. If an order contains several goods delivered separately, the period begins when the last of those goods is received. If a product is delivered in multiple parts, it begins upon receipt of the last part. You may also notify us of your withdrawal before the goods are delivered.

To meet the deadline, it is enough to send a clear statement of your decision to withdraw before the withdrawal period expires. You do not have to explain why you wish to withdraw.

How to withdraw

You can notify us using any of the following methods:

You may also use our withdrawal form (PDF), but this is optional. A clear statement in your own words is sufficient; using the online form or providing a reason for withdrawal is not mandatory. We will acknowledge receipt of a withdrawal submitted through our website without undue delay on a durable medium, such as e-mail.

Returning the goods

Please send or hand over the goods without undue delay and no later than 14 days after notifying us of your withdrawal, to:

DRAKKARIA s.r.o.
Karlická 37/9
153 00 Prague 5
Czech Republic

The return deadline is met if you send the goods before the 14-day period expires. Please pack the goods securely. We recommend that you use a tracked service and do not send parcels cash on delivery; these are practical recommendations, not additional conditions for exercising your statutory rights.

You bear the direct cost of returning the goods, unless applicable mandatory law or an individual agreement requires otherwise. For products that cannot normally be returned by standard postal or parcel services due to their size or nature, information about the expected return cost must be provided before the contract is concluded where required by law. For international returns, please contact us if customs documentation is needed.

Refunds

When you withdraw from the entire contract, we will reimburse the payments received from you, including the original delivery cost up to the amount of the least expensive standard delivery method we offered for that order. Extra charges resulting from your choice of a more expensive delivery method are not reimbursed, unless required by law. For withdrawal from only part of an order, any delivery-cost reimbursement is determined according to the circumstances and applicable law. Import duties, foreign taxes and customs fees paid directly to authorities or carriers and not received by us are not part of the payments we can reimburse.

We will make the reimbursement without undue delay and no later than 14 days after we are informed of your withdrawal. We will use the same means of payment as for the original transaction, unless we expressly agree otherwise with you; you will not incur a fee from us for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first, to the extent permitted by law.

You are responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Reasonable inspection or trying on a product does not, in itself, eliminate the right to withdraw. Original packaging is not a general legal requirement for withdrawal.

Where a complimentary gift was expressly provided on condition of purchasing goods, it should be returned when the corresponding purchase is fully withdrawn, unless the terms of the particular promotion or mandatory law provide otherwise.

Exceptions

The right to withdraw may not apply in circumstances recognised by the applicable law, including, where the statutory conditions are met:

  • goods made to the consumer's specifications or clearly personalised to their individual needs;
  • sealed goods unsuitable for return for health protection or hygiene reasons, if the seal has been removed after delivery;
  • goods that, by their nature, become inseparably mixed with other items after delivery;
  • digital content not supplied on a physical medium, but only if the legal requirements for loss of the withdrawal right have been satisfied, including any required express prior consent and acknowledgement.

Choosing a standard size, colour or other regularly offered product variant does not by itself make a product personalised. A gift voucher or digital product does not automatically fall within an exception simply because it is delivered electronically. Other statutory exceptions may apply where their conditions are met.

The consumer withdrawal right set out in this section is not offered to business customers purchasing in the course of their business or profession. This does not affect rights to cancel or terminate a contract for defects or any other rights available under mandatory law.

6. Defective goods and complaints

We are responsible for supplying goods that comply with the contract and applicable mandatory consumer-protection rules. Consumers in the EU generally have the right to seek remedies for a lack of conformity that becomes apparent within at least two years after delivery; longer or different mandatory protections applicable in the customer's country remain unaffected. Where Czech consumer law applies, a defect appearing within one year after delivery is generally presumed to have existed on delivery, unless the nature of the goods or defect indicates otherwise.

Depending on the circumstances and applicable law, you may be entitled to repair or replacement, a proportionate price reduction, or withdrawal from the contract and a refund. Remedies are subject to their statutory conditions. We do not provide a separate commercial quality warranty unless one is expressly stated for a particular product.

Normal wear and tear, or damage caused solely by improper use, maintenance or alteration, is not in itself a defect for which we are responsible. This does not exclude liability for an underlying manufacturing, material or safety defect. A discounted product remains covered by statutory rights except in respect of a specifically disclosed defect for which the discount was agreed, where legally permitted.

Complaints can be made by e-mail to shop@wulflund.com or by post to DRAKKARIA s.r.o., Karlická 37/9, 153 00 Prague 5, Czech Republic. Please describe the problem and, if possible, provide your order number and photographs. These details help us process the complaint, but photographs or a particular form are not general conditions for submitting a complaint.

We may request reasonable cooperation where inspection of the goods is necessary. A complaint is not automatically considered submitted only when the goods physically reach our warehouse. We will acknowledge and process complaints and provide remedies in accordance with the law applicable to the purchase. Where the Czech statutory 30-day consumer complaint-resolution period applies, we will comply with it unless a longer period is lawfully agreed.

Where a complaint is justified, reasonable necessary costs of exercising statutory rights are borne by us as required by applicable law. Business customers' rights for defective performance are governed by the relevant legal provisions and any individual agreement rather than by consumer-specific complaint deadlines.

7. Product safety and lawful use

Products must be used in accordance with their descriptions, intended purposes and any accompanying safety and maintenance instructions. Particular care is required when handling swords, knives, replicas of historical weapons and other products with sharp edges, points or substantial weight.

Sharp or decorative replicas are not intended for fencing, sparring or other contact activities. Only use an item for a particular sporting or reenactment activity if its suitability for that activity is expressly stated in the product information. Appropriate protective equipment, instruction and safety procedures remain necessary.

Customers should observe laws governing the purchase, importation, possession, transport, carrying and use of the relevant products in their country or region. Nothing in these Terms excludes or limits our liability for defects, product safety, personal injury or other matters where doing so would be prohibited by law. Product-specific instructions take precedence over general guidance on use and maintenance.

8. Complaints and alternative dispute resolution

We aim to resolve concerns directly and amicably. Please contact shop@wulflund.com first.

For consumer disputes within the competence of the Czech alternative dispute resolution system, the competent body is:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate, ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
E-mail: adr@coi.gov.cz
Website: https://coi.gov.cz/informace-o-adr/

Alternative dispute resolution does not remove any right to bring a claim before a competent court or to use another procedure available under applicable mandatory law.

9. Applicable law and consumer rights worldwide

These Terms and the purchase contract are governed by the laws of the Czech Republic, subject to mandatory rules of international private law. This choice of law does not deprive consumers of protections that cannot be excluded under the law that would otherwise apply to their contract, including, where relevant, the mandatory consumer-protection rules of their country of habitual residence.

No provision in these Terms limits any non-excludable consumer guarantees, statutory remedies or access to competent courts or authorities. Consumers outside the EU may have additional rights under their local laws where those laws apply to the transaction.

10. Validity and final provisions

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law. Any mandatory rights of customers remain unaffected.

The version of the Terms applicable to an order is the version in effect when the purchase contract is concluded. These Terms are effective from 9 October 2026.